How long will it take to receive my bra(s)?
We despatch usually twice a day Monday-Friday Royal Mail 1st Class post. It should usually take no longer than 2 business days.

What if my bra(s) doesn't fit me?
No matter what the reason, you can return your bras within 21 days of the despatch date (this period is extended in December over the Christmas holidays so if it's a present it can be returned in January). The items returned must be as new ie THE LABELS MUST BE ATTACHED AND THE ITEMS UNWORN . Please note that we reserve the right not to give refunds if this is not the case. Simply use the FREEPOST label to return the order and use the form that was enclosed with your order to say if you wish to exchange the bra or if you require a refund. If the exchange item required is a different price to the original item the price will be adjusted automatically. If the order is of a high value we recommend you send the parcel recorded delivery this service is not covered by the FREEPOST.

Why should I trust you with my credit card number?
Our site is secure and encrypted in accordance with industry recognised best practice. In addition, and unlike other companies, we NEVER see your credit card number - all transactions are carried out directly with your bank via a secure encrypted service.

How will my bras be packed?
We use really strong large envelopes (Postsafe large letter size). We usually remove the bras from the manufacturers boxes, this is so that most parcels can fit through your letterbox. Most customers prefer this approach as they are not inconvenienced by arranging new delivery times etc.. if they happen to be out taking the dog for a walk or something. If your order is a high value we may require the parcel to be signed for.

How do sports bra sizes compare to normal bras?
Sports bra sizes are the same as any other bra, you don't need to buy a smaller size, if your regular bra size is comfortable then it is probably the best size for you, manufacturers’ sizes can differ and a measuring guide can at best only give guidance (this is why we will always exchange for a different size, at no extra cost) If you have any queries regarding your bra size please e-mail or ring us for advice.

Which impact level is best for me?
This usually depends on two things, your cup size and the type of activity you do. Most bras are either low, medium or high impact. Shock Absorber have a scale ranging from 1-4 (4 being the most supportive for higher impact activities) and Triumph have introduced the Extreme support level suitable for high impact. As a guide you could look at the BRA ADVICE section where there is a activity/impact level chart, but nothing is written in stone:) It's what you personally find most comfortable. Don't forget we offer free returns/exchanges (please refer to conditions), so no choice is irreversible.

When will my credit card be charged?
Your credit card is not charged until your order is complete and your sports bras are ready to be dispatched.

How much do you charge for delivery/postage?
For U.K. addresses we charge £2.00 orders will be sent Royal Mail first class. Included with your order is a FREEPOST returns label,so any exchanges or returns are free of further charge. We cannot offer FREEPOST service outside the U.K. orders to europe are sent "airsure" and a charge of £4.50.