Delivery time and cost
All orders received by 3pm are shipped the same day (Mon-Fri) from the UK. Any additional charges for customs clearances must be borne by you and we cannot predict what they may be. Free Shipping for orders over £50 applies to UK mainland delivery addresses only.
|United Kingdom||£2.75 - Deliveries are dispatched Royal Mail First Class arrive within 1-2 working days shipping|
|UK Next Working Day||£7.50 - Delivery 1 working days from dispatch (tracking service Royal Mail)|
|Ireland||£5.00 - Delivery 2-5 working days from dispatch (tracking service Airsure)|
|Europe||£7.50 - Delivery 5-10 working days from dispatch (International Tracked Service)|
|Rest of World||£8.50 - Delivery 5-10 working days from dispatch (tracking International Signed For)|
How can I check the progress of my order?
Once the order is ready for dispatch you will receive an email confirmation and a second email confirmation when the order has been dispatched.
How can I track my parcel once shipped?
UK 1st Class deliveries do not have a tracking number so you will need to allow the appropriate delivery time
Standard delivery parcels don’t need a signature, but if they can’t fit through your letterbox a card should be left to let you know delivery was attempted, together with details of where you can collect it from / how to rearrange delivery.
Can I change or cancel an order I've already placed?
Unfortunately, at the moment it's not possible for you to change or cancel an existing order yourself. If you'd like us to make any amendments to an order that hasn't yet been shipped, please contact us.
Please call rather than email - many orders are shipped within an hour of being placed, so if you call we can respond as quickly as possible.
What countries do you deliver to?
We deliver to most countries in the world and for specific countries please see the list in the Delivery Details section of the Checkout page.
All orders received by 3pm are shipped the same day (Mon-Fri) from the UK and we will send you an email immediately confirming shipping. You will only be charged once for shipping up to 2 returns e.g. if you order a product that does not fit you can return and reorder this product without incurring any further delivery charges
Customs, Duty & Taxes
You may be liable to pay import duty or tax on goods entering your country. The amount of duty - if any - depends on the type of goods and their value. Some items can be imported without paying any duty at all. Any additional charges for customs clearance must be borne by you. We have no control over these charges and can't predict what they might be. Please note: It's a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union. Returning goods on which duty has been paid: If you've paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs authority. To do this, you'll need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund. If you have any queries on duties payable/refundable, please contact your local Customs authority.